reclamacao, restaurante Madraste a Paço de Arcos
Léa Noormets [leanor@gmail.com]
À assinaturas
Today, 06.09.2026 I was agressed by male employee.
I went to the female toilet, locked the door.
I closed the door and then heard a man’s voice rushing after me and banging violently on the door of the ladies’ cubicle. He then tried to open the door. He didn’t succeed.
Having finished using the toilet, I asked at the bar counter what the matter was. Unfortunately, I didn’t understand Portuguese, so I tried to communicate in English. I asked whether it was the establishment’s policy to allow men to enter the ladies’ toilet.
It remained unclear to me what exactly was wrong. Following a mixed-language exchange, I asked for the complaints book. It took a long time to find it, and I was eventually allowed to call the police;
I filmed the entire scene on my mobile phone so as not to lose sight of the reality of the situation.
Eventually, after a long search, the book was found; I wrote my complaint and asked for a copy for myself as the ‘complainant’. At first, they refused to give it to me, saying that it would remain with them and that I could come and have a look. Finally, a female member of staff intervened and gave me a copy of my complaint.
After that, the male member of staff – who had also been in my video when I recorded the verbal altercation – began demanding that I delete the video. I referred to the law – I’ll include an extract at the end of this message – stating that I have the right to record video in a public place for my own use.
I was then forced to delete the video, despite the fact that I had explained the rights regarding videos filmed in public places.
I felt intimidated; I was ordered to hand over my phone and delete the video. As I was with a friend who was very disturbed by the scene, I deleted the video. The man in the video was not satisfied with this; he also ordered me to empty the phone’s rubbish bin; I did so. He was still not satisfied. I showed him my phone’s storage, where, naturally, the video was no longer there.
Thus, today I have been the victim of aggression on two occasions in Madras – an invasion of my personal space in the ladies’ toilet, and, secondly, coercion regarding my private affairs – on my phone.
I await a response from the management.
Lea Noormets; Journalist
Legislation: Fiming in a public place for personal use (including scenes, backgrounds and people) is permitted, and it is not necessary to seek consent from people who appear in the footage.] This is regulated by the Personal Data Protection Act.
However, the rules become significantly stricter as soon as you plan to publish the filmed material (for example, on social media, YouTube or in television programmes).
The rules and restrictions vary depending on the purpose of the video: 1. Filming purely for personal use Fully permitted: If you are filming a video for your own private enjoyment, for your home archive or to show to family, you may film anything and anyone in a public place. There is no obligation to ask for consent, although it is polite to do so when putting strangers directly in the frame. Condition: The material must remain within your private sphere; in other words, it must not be shared with people who do not appear in the video.
As a legal entity, you have both a duty and an opportunity to keep abreast of all legislation.
All visitors in portugal are not obliged to speak Portuguaise!
I tried to communicate in French and englis.
Léa Noormets De Brito
Tel/Whatsapp: +33649886015
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