Subject: Formal Complaint – Google Cloud/Gemini API Billing Discrepancy and Support Failure
To Whom It May Concern,
I am writing to lodge a formal complaint regarding a series of billing irregularities and a significant failure in customer support related to my Google Cloud Billing Account (Project: Gemini API).
1. Lack of Billing Transparency (Minimum Charge):
On March 25th, 2026, I noticed a pending balance of €6.69 for API usage. Upon attempting to settle this debt, the system processed a minimum transaction of €10.00 without prior or clear notification regarding minimum payment thresholds. This resulted in an unwanted credit of €3.31 being held by Google.
2. Failed Support Promises and Missing Documentation:
I contacted Google Cloud Support via chat on the same day. The representative acknowledged the billing confusion and officially offered a "Goodwill Credit/Adjustment" of €4.48 to resolve the matter. I was explicitly promised a chat transcript and a follow-up email, neither of which was sent. Furthermore, there is no record of this interaction in my "Support Cases" portal, which is a severe breach of transparency.
3. Access Denial Post-Account Closure:
Following security recommendations to avoid further unauthorized charges, I closed my billing account. Immediately after doing so, the Google Cloud Console began returning permission errors (403/404), effectively locking me out of my own billing history, transaction records, and invoices. This prevents me from verifying if the promised €4.48 credit was ever applied.
4. Final Balance Inconsistency:
Despite having pre-paid €10.00 for a €6.69 debt, the system later updated my total usage to €10.07, consuming the remaining credit and attempting to generate a new debt on a closed account.
Requested Resolution:
A full refund of the overcharged amount or, at minimum, the immediate application and refund of the promised €4.48 credit.
The provision of the chat transcript from March 25th, 2026.
Access to the final invoices for the month of March, which are currently being withheld due to technical blocks.
I have attached screenshots of the billing dashboard, the credit balance, and the current "Closed" status of the account as evidence.
I look forward to your prompt response and a swift resolution to this matter.
