Hi Carlos,
Thank you for submitting your inquiry. I'm very sorry to hear about your experience and the distress it has caused you. We strongly encourage you to file a police report and have them or your acquiring bank contact us and share the case number with our support team.
This will allow us to initiate an internal investigation and, where possible, assist in tracing the transaction. I hope things get resolved for you as soon as possible.
Best Regards,
Francine,
Nuvei Customer Experience
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