back

Fiz a transferência bancária descontaram do meu banco e o valor não foi para a conta programada.

Resolvida Pública

Problema identificado:

Outro

Reclamação

D. D.

Para: MoneyGram.com

18/12/2023

Eu fiz uma transferência bancária pelo moneygram.com no dia 11/12/2023, no dia 13/12/2023 o valor da transferência e o imposto cobrado pela transferência foi descontado da minha conta, mas este valor jamais chegou na conta programada. Tento fazer reclamação e na ´hora de enviar da erro todo o tempo e pedem para eu tentar mais tarde.Ninguém me responde nada.

Mensagens (1)

MoneyGram.com

Para: D. D.

18/12/2023

Dear Customer,Thank you for contacting MoneyGram. We appreciate the opportunity to address any questions or concerns you may have for the transaction ****4736.Please note that our business is subject to a wide range of laws and regulations globally, including various privacy, data protection and compliance rules and regulations. MoneyGram cannot release the information about the transaction you are inquiring. Please advise your Sender/Receiver to contact MoneyGram by calling (Portugal: 800812953 and Brazil: 8008920540).Should you wish to proceed with your request as third party on behalf of Sender/Receiver, you will be obliged to send an email to mgxpress@moneygram.com, including the following:1. Transaction Reference Number2. A copy of your request in a written form3. Valid and Legible ID of the Sender or ReceiverPlease Note that the resolution can take up to 15 business days from the day all the required documents are received.If you have any further questions or concerns please refer to our website www.moneygram.com, especially to FAQ section. Please clicking on SUPPORT FAQ. If you will not be able to find solution for your problem, please contact us directly by our web form by clicking on SUPPORT CONTACT.Sincerely,PH_AQGlobal Support SpecialistMoneyGram International--------------------This message may contain confidential information. If you are not the intended recipient, please notify the sender immediately and delete this email from your system.ref:!00D300k70F.!500KZ012NB4:ref


Precisa de ajuda?

Pode falar com um jurista. Para obter ajuda personalizada, contacte o serviço de informação

Contacte-nos

Os nossos juristas estão disponíveis nos dias úteis, das 9h às 18h.