- Please type your reply above this line -Your request (1695008) has been updated. To add additional comments, reply to this email.----------------------------------------------Legal and Compliance, Apr 28, 2023, 14::34 GMT+2Good afternoon,Thank you for contacting us.After reviewing the information you have provided, we have not been able to identify the user in our database.In order for us to properly investigate, we would appreciate it if you could provide us with the exact information connected to the account such as the correct first and last name, the email address used when completing the registration or the first 6 and last 4 digits of the card on which the charge has been made.After receiving the information, we will be able to answer to your request.We remain at your disposal.Best regards,Legal and Compliance[XX05DP-WEOGD]