Encomenda sem informação

No dia 4 de Março, efetuei uma encomenda online no site da O Bag. Recebi um email a confirmar a encomenda, no entanto não recebi qualquer informação sobre a sua expedição. Já enviei emails para o apoio ao cliente apenas recebendo respostas automáticas. O website está em baixo há varios dias não permitindo acompanhar o estado da encomenda.

Seira (O bag) 26 mar 2026, 15:22 CET Dear Customer, We regret to inform you that we were unable to process your order. Please be assured that the amount has been refunded using the same payment method selected at the time of purchase. We sincerely apologize for what has occurred and for any inconvenience caused. We remain at your complete disposal for any further assistance or clarification. Kind regards, Seira O bag Customer Care www.obag.it Reclamacao 23 mar 2026, 12:01 CET

Seira (O bag) 26 mar 2026, 15:22 CET Dear Customer, We regret to inform you that we were unable to process your order. Please be assured that the amount has been refunded using the same payment method selected at the time of purchase. We sincerely apologize for what has occurred and for any inconvenience caused. We remain at your complete disposal for any further assistance or clarification. Kind regards, Seira O bag Customer Care www.obag.it Reclamacao 23 mar 2026, 12:01 CET

I'll be waiting for the refund. Still don't understand the late answer to all the emails I sent.