Exmos. Senhores,
Venho aqui fazer uma reclamação sobre a amazon. No passado Setembro 2024 e não vim aqui logo nem sei porquê.
Eu fiz uma encomenda na qual foi dividida por vendedores, portanto recebi uma parte da encomenda e supostamente iria receber a outra parte. Mas nunca chegou a acontecer, disseram que os dois cremes, que foi o que eu encomendei, chegariam juntos e a encomenda veio vazia.
Em seguida segue o email que eu enviei para eles e as constantes respostas que foram sempre as mesmas, desacreditando completamente na minha reclamação.
(A minha reclamação)
Good afternoon,
I hope this email will find you well.
So on Sunday I received two parcels with the number 402-3521504-8149956 but they came with two separate bags.
On one bag everything was ok, the product was the centella asiatic serum.
On the other bag that was supposed to be two products from beauty of Joseon but that was nothing inside.
Attached, I send a video with the package even without the Amazon seal.
(A resposta deles)
Dear customer:
Thank you for contacting us. Your comments and suggestions help us to improve our store and to offer a better service to our customers.
We are concerned about your account activity. We want to do everything we can to help you avoid problems with the delivery of the products you buy on Amazon.es.
We have investigated the delivery of your order number 402-3521504-8149956 and CTT_PT has confirmed that the shipment was delivered to you in good condition.
Your account is still open and available for use. Please note that we may close your account if you don't meet the terms of our agreements. For more information about our policies, visit our “Terms of Use” page. You'll find a link to this page at the bottom of any Amazon.es page.
If you have any other questions related to orders or the account, please contact our customer support team using the following link:
Cumprimentos.
