- Não escreva abaixo desta linha -Your request (1595358) has been updated. You can add a new comment by replying to this email.Felipe (Omio Service)18 de jan. de 2022 10::24 GMT-6Dear User,We are writing to you in relation to the claim dated 30th, November 2021, with the claim number CPTPT01408064-12.'‹According to the information available to us in our system, we can confirm that you have made through our web platform reservations with Comboios, Reservation number 3ONX1KIP9TDMfor the route Lisboa - Oriente → Braga. As informed in our Terms of Use, available on our website and through the following link, the service offered by Omio consists of the search, comparison and intermediation of transport options. Travel services are a separate service and constitute a contract between the customer and the respective third party provider in this case Comboios. This means that for the provision of the travel service itself, the Terms and Conditions of the respective carrier Comboios which contain the applicable cancellation and refund policies established by the respective carrier Comboios. Omio has over such and as the intermediary between you and the carrier, Omio has to apply such policies.We kindly remind you that by clicking on 'Pay now', you have expressly agreed to Omio's Terms and Conditions for the intermediation service as well as to the carrier's Terms and Conditions for the provision of the travel service. The links to such have been displayed and provided in a clear and transparent manner to you before you finalize client.As informed on 30 of November 2021, Omio has solely charged a total amount of 68.80 EUR. As proof of this, we enclose the proof of charge issued by our finance department. Therefore, we hereby reject the claim.Kind regards,The Omio Team[Omio Logo]Omio Travel GmbH, Warschauer Platz 12, 10245 Berlin, GermanySitz: Berlin. AG Charlottenburg HRB 138345 B. Gescha¤ftsfa¼hrer: Naren Shaamomio.com[Apple Store Badge] [Google Play Store Badge] Felipe (Omio Service)18 de jan. de 2022 07:26 GMT-6Dear User,We are writing to you in relation to the claim dated 30th, November 2021, with the claim number CPTPT01408064-12.'‹According to the information available to us in our system, we can confirm that you have made through our web platform reservations with Comboios, Reservation number 3ONX1KIP9TDMfor the route Lisboa - Oriente → Braga. As informed in our Terms of Use, available on our website and through the following link, the service offered by Omio consists of the search, comparison and intermediation of transport options. Travel services are a separate service and constitute a contract between the customer and the respective third party provider in this case (Partner name). This means that for the provision of the travel service itself, the Terms and Conditions of the respective carrier (in this case, xxx) which contain the applicable cancellation and refund policies established by the respective carrier (here Partner name). Omio has over such and as the intermediary between you and the carrier, Omio has to apply such policies.We kindly remind you that by clicking on 'Pay now', you have expressly agreed to Omio's Terms and Conditions for the intermediation service as well as to the carrier's Terms and Conditions for the provision of the travel service. The links to such have been displayed and provided in a clear and transparent manner to you before you finalize client.As informed on 30 of November 2021, Omio has solely charged a total amount of 68.80 EUR. As proof of this, we enclose the proof of charge issued by our finance department. Therefore, we hereby reject the claim.Kind regards,The Omio Team[Omio Logo]Omio Travel GmbH, Warschauer Platz 12, 10245 Berlin, GermanySitz: Berlin. AG Charlottenburg HRB 138345 B. Gescha¤ftsfa¼hrer: Naren Shaamomio.com[Apple Store Badge] [Google Play Store Badge] Anexo(s)Receipt Edgar Luiz Gomes da Silva.pdfReclamacao29 de nov. de 2021 20:22 GMT-6--To unsubscribe from this group and stop receiving emails from it, send an email to help+unsubscribe@omio.com.[ER6E24-RR5V]
