Devolução de Valor Pago - Air Malta

Venho por este meio expor a minha reclamação. Em Dez 2019 fiz uma reserva pela Air Malta para em Set de 2020 visitar o país. Contudo, devido ao covid19 adiamos a viagem por opção dada pela Air Malta por um ano. Contudo, como a situação em 2021 estava muito instavel devido à situação pandemica, decidimos solicitar o reembolso do valor pago pela reserva da viagem. Recebemos o email que coloco em anexo, pelo que aceitaram o mesmo. Informaram que dentro de 120 dias iriamos ser reembolsados. Contudo, isso não aconteceu, voltamos em insistir na resposta por diversas vezes, que nos foi sempre respondido para ter paciencia que tinham muitos casos. Em meados de Janeiro de 2022 voltamos a solicitar uma resposta, pelo que nos foi respondido que iamos ser reembolsado ate ao final do mês de Janeiro 2022. É verdade que isso não aconteceu e a partir dai tenho enviado mais que um email por semana, e não temos tido qualquer feedback. O que se pode fazer? Agradeço a ajuda dispensada. Obrigado, Pedro Sousa

Dear Guest,Thank you for contacting Air Malta. We are currently receiving a high number of requests and therefore our response time may be longer than usual. We will answer your email as soon as possible. We thank you for your patience.If your query is in connection with any of the following situations, please contact the respective departments directly as they would be able to assist further * Booking amendments (name change, upgrades, changes to the date/destination), Cancellations, Booking Excess Baggage, Finalise Payments, Payment issues:Our International Call Centre may be reached on +356 21662211.Opening hours: Monday to Friday 8am to 8pm, Saturday and Sunday 8am to 6p:m (GMT+1) * Flypass Queries:The Flypass Team on (+356) 2599 1239 or flypass.airmalta@airmalta.comOpening hours: Monday to Friday 8am to 8pm, Saturday and Sunday 8am to 6p:m (GMT+1) * Online Check-in:webcheckin.helpdesk@airmalta.com * Items forgotten on board our aircraft:Contact can be made with our dedicated Baggage Department, via email address baggage.services@aasmalta.com or by phone (+356) 2369 6135 * Lost or Damaged Baggage:If your luggage is covered by insurance, we ask you to contact your insurance company directly. If you do not have any insurance, please forward your claim to baggage.claims@airmalta.com. * Items Lost and Found at Malta International Airport:Please call (+356) 2369 6000/05, (+356) 2369 6187 or (+356) 2369 6611 * Medical:Please contact us on medical.airmalta@airmalta.com or, for inquiries call (+356) 2299 9296Opening hours: Monday to Friday 8am to 4pm (GMT+1) * Immigration and Passports:Please call (+356) 2369 6416 * Students’ baggage offers:Please contact us on studentsoffer@airmalta.comAir Malta Customer Care Team[Air Malta]Air Malta plc · Sky Parks · Malta International Airport · Luqa LQA 4000[Facebook] [Twitter] [LinkedIn] [Instagram] [Youtube] [Pinterest] [Google+] e: customercare.airmalta@airmalta.com w: www.airmalta.com[s:airmalta.my.salesforce.com/servlet/servlet.ImageServer?oid=00D0Y000002IkKTandesid=0181v00000meSnaandfrom=ext]

Dear Guest,Thank you for contacting Air Malta. We are currently receiving a high number of requests and therefore our response time may be longer than usual. We will answer your email as soon as possible. We thank you for your patience.If your query is in connection with any of the following situations, please contact the respective departments directly as they would be able to assist further * Booking amendments (name change, upgrades, changes to the date/destination), Cancellations, Booking Excess Baggage, Finalise Payments, Payment issues:Our International Call Centre may be reached on +356 21662211.Opening hours: Monday to Friday 8am to 8pm, Saturday and Sunday 8am to 6p:m (GMT+1) * Flypass Queries:The Flypass Team on (+356) 2599 1239 or flypass.airmalta@airmalta.comOpening hours: Monday to Friday 8am to 8pm, Saturday and Sunday 8am to 6p:m (GMT+1) * Online Check-in:webcheckin.helpdesk@airmalta.com * Items forgotten on board our aircraft:Contact can be made with our dedicated Baggage Department, via email address baggage.services@aasmalta.com or by phone (+356) 2369 6135 * Lost or Damaged Baggage:If your luggage is covered by insurance, we ask you to contact your insurance company directly. If you do not have any insurance, please forward your claim to baggage.claims@airmalta.com. * Items Lost and Found at Malta International Airport:Please call (+356) 2369 6000/05, (+356) 2369 6187 or (+356) 2369 6611 * Medical:Please contact us on medical.airmalta@airmalta.com or, for inquiries call (+356) 2299 9296Opening hours: Monday to Friday 8am to 4pm (GMT+1) * Immigration and Passports:Please call (+356) 2369 6416 * Students’ baggage offers:Please contact us on studentsoffer@airmalta.comAir Malta Customer Care Team[Air Malta]Air Malta plc · Sky Parks · Malta International Airport · Luqa LQA 4000[Facebook] [Twitter] [LinkedIn] [Instagram] [Youtube] [Pinterest] [Google+] e: customercare.airmalta@airmalta.com w: www.airmalta.com[s:airmalta.my.salesforce.com/servlet/servlet.ImageServer?oid=00D0Y000002IkKTandesid=0181v00000meSjtandfrom=ext]

Reference: PNR KLZDIF COVID 19 RBKNG OPT5 new TDCDLFDear Mr. Sousa,Thank you for contacting our Customer Care Team.Regarding your query below, kindly find our reply to you on our email ticket 00775417.We thank you for your attention and remain with best regards,Christine[Air Malta]Air Malta plc · Sky Parks · Malta International Airport · Luqa LQA 4000[Facebook] [Twitter] [LinkedIn] [Instagram] [Youtube] [Pinterest] [Google+] -------------------- IMPORTANT: This email and any files/content transmitted are confidential and intended solely for the use of the named individual or entity to whom they are addressed. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete it from your system. We make every effort to keep our network free from viruses and all our outgoing mail is scanned by our mail server. You should independently check this e-mail and any attachments for viruses, as we can take no responsibility for any computer viruses that might be transferred by way of this e-mail.Please note that Air Malta adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information, therefore do not send any credit card or CVV information by email as this goes against PCI-DSS rules. Air Malta assumes no liability for receiving emails that do not conform to this requirement.KINDLY SEND ANY REPLY ONLY IN REPLY WITH THIS EMAILPlease do not send any Credit Card or CVV information by email as this goes against PCI-DSS compliance. Air Malta assumes no liability for receiving emails that do not conform to this requirement.[s:airmalta.my.salesforce.com/servlet/servlet.ImageServer?oid=00D0Y000002IkKTandesid=0181v00000medlIandfrom=ext]ref:_00D0Y2IkKT._5001v1y2Evz:ref