Compra Online Não Enviada

Comunico que a empresa Fruugo.pt permite roubo, visto que não tenho acesso ao meu rastreamento, não têm um bom serviço de apoio ao cliente, e nem consigo pedir a devolução do meu dinheiro porque o site dá sempre erro. Já passou para lá da data de entrega, e até hoje não consigo aceder ao rastreamento e muito menos ter uma resposta do serviço ao cliente. Fui roubada.

DATA NOT AVAILABLE

- Não escreva abaixo desta linha -Hello,Thank you for contacting us.Please note that your message has not yet been received by our team and in order to ensure that it is received, you must take one of the following actions:If you have a customer query, to ensure your enquiry is answered quickly, please visit our Help Centre which will enable you to raise an enquiry for your order directly with the retailer. The Help Centre can also be used for any general enquiries which are not related to an order. The link to the help centre is here: s:www.fruugo.co.uk/help If you have any difficulty in using the help centre, please reply to this email to ensure that your enquiry is received by our team.If your enquiry is related to intellectual property, copyright, compliance or legal matters, please email legal@fruugo.comPlease be advised that we are currently receiving a large number of enquiries, so it's taking a little longer than usual for us to respond. Please accept our apologies for any delay.Kind Regards,Fruugo Customer Care[9KM1PR-D3VGL]

Já respondi ao apoio ao cliente e nada, ninguém foi capaz de resolver. Roubo, fui roubada na minha primeira compra no site.