Cobrança não autorizada e subscrição não transparente – PDFLeader

No dia 25 de janeiro de 2026, tentei utilizar o site PDFLeader para converter um PDF da faculdade em texto. No site, aceitei pagar 0,95 € apenas para acesso a um único documento, de forma pontual. Não consegui acessar o documento, pois o site apresentava erro constantemente. Posteriormente, recebi uma cobrança de 29,95 € no meu cartão, valor que nunca autorizei e que não corresponde ao serviço solicitado. Entrei em contato com a empresa, que ofereceu 2 meses de assinatura grátis como compensação, mas não aceitei e solicitei reembolso. A empresa respondeu que não poderia devolver o valor, apenas cancelou a inscrição que eu nem sequer tinha consentido em criar. Contactei também meu banco (Wise/Visa), mas o chargeback foi recusado devido a alegado “consentimento formal” por parte do site, mesmo que eu não tivesse autorizado nem assinado qualquer subscrição.

Dear Valued Customer! We just wanted to let you know that we are waiting for your response regarding ticket 2891993. Here's a kind reminder of what the ticket was about: Melissa (Customer Care) 26 Feb 2026, 00:29 EET Hello Lara, Thank you for reaching out to us! I’m truly sorry, but I wasn’t able to locate any accounts associated with this email address. I understand how concerning this can be, and I’m here to support you fully. Let’s work together to resolve this as quickly as possible. Could you please let me know if there are any other email addresses you may have used during registration? Additionally, to help me locate your account, it would be very helpful if you could provide details from the purchase. If you paid directly with a credit card, please provide the first 6 and last 4 digits and the cardholder’s name. If you used Apple Pay or Google Pay, please let us know which service it was, as we may need to search for the transaction differently. If the payment was made through PayPal, please provide the email connected to your PayPal account or the PayPal invoice ID (Merchant order ID). I’ll be here and ready to assist once I receive this information. Thank you for your patience and cooperation! Alex (Customer Care) 26 Feb 2026, 00:25 EET We’re reaching out to let you know that our team is currently reviewing the details related to your account so we can move forward with your request.We appreciate your patience while we gather and verify the necessary information. We’ll be in touch as soon as possible, and if you have any questions in the meantime, please feel free to reply to this email. Reclamacao 26 Feb 2026, 00:15 EET

Hello, Thank you for your message. I did not use any other email address during registration. This is the only email associated with my attempt to use your service. I paid directly with my credit card. Here are the requested details to help you locate the transaction: Cardholder name: L Felix Machado First 6 digits: 456933 Last 4 digits: 3716 Amount charged: €29.95 Payment method: Credit card Please note that I did not intentionally create any account or subscription. I only agreed to a one-time payment of €0.95 to convert a single document, and I was not able to access the service. The €29.95 charge was not authorized, and I did not consent to any subscription. I am formally requesting a full refund of this amount. Please confirm the refund as soon as possible. Best regards, Lara

Dear Valued Customer! We just wanted to let you know that we are waiting for your response regarding ticket 2901369. Here's a kind reminder of what the ticket was about: Tom (Customer Care) 27 Feb 2026, 13:00 EET Hello Reclamacao, Thank you for reaching out to us! I’m truly sorry, but I wasn’t able to locate any accounts associated with this email address. I understand how concerning this can be, and I’m here to support you fully. Let’s work together to resolve this as quickly as possible. Could you please let me know if there are any other email addresses you may have used during registration? Additionally, to help me locate your account, it would be very helpful if you could provide details from the purchase. If you paid directly with a credit card, please provide the first 6 and last 4 digits and the cardholder’s name. If you used Apple Pay or Google Pay, please let us know which service it was, as we may need to search for the transaction differently. If the payment was made through PayPal, please provide the email connected to your PayPal account or the PayPal invoice ID (Merchant order ID). I’ll be here and ready to assist once I receive this information. Thank you for your patience and cooperation! Reclamacao 27 Feb 2026, 13:00 EET

Hello, Thank you for your message. As previously requested, I am providing the payment details again so you can locate the transaction. I did not use any other email address during registration. This is the only email associated with my attempt to use your service. Payment details: Cardholder name: L Felix Machado First 6 digits: 456933 Last 4 digits: 3716 Amount charged: €29.95 Payment method: Credit card Please note that I did not intentionally create any account or subscription. I only agreed to a one-time payment of €0.95 to convert a single document, and I was not able to access the service. The €29.95 charge was not authorized, and I did not consent to any subscription. I am formally requesting a full refund of this amount. Please confirm the refund as soon as possible. Best regards, Lara