- Please type your reply above this line -Your request (2643864) has been updated. To add additional comments, reply to this email.----------------------------------------------Legal and Compliance, Jan 9, 2024, 17::17 GMT+1Dear all,Thank you for getting in contact with us regarding this matter that concerns the user Vinicius Lima Santana. After a close examination of the customer's request, we can assure you that our goal is to have happy customers. We have promoted membership access with a limited period and also provided a free 15Eur gift card that was sent to the user's registered email address, gift card that was redeemed by the user and added to the user account. Our platform's goal is to provide the best service and experience, so I can confirm that an initial refund of 18Eur was refunded on 03.01.2024 when the user had contacted our customer support team with the request. A further 27Eur was refunded today for the 46Eur and the user has been notified by our support department. The refunded amounts will be returned to the initial payment method used by the customer. The membership was previously cancelled at the customer's request.We hope that the customer is pleased with the positive outcome, we remain available for any further inquiries.Best regards,Legal and Compliance[J69R43-9EWLP]
