Cobrança imprópria de Subscrição

No dia 12.08.2026 resolvi fazer um teste de PHDA. No começo do teste até ao seu término não é mencionado qualquer pagamento. Contudo ao concluir o teste pediram um pagamento de 1,45€ para os resultados, o qual eu aceitei e paguei. No dia 15.08.2026 recebi uma notificação que me informava de uma cobrança de subscrição no valor de 49,95€ desta empresa. Entrei em contacto com eles porque em nenhum ponto eu aceitei uma subscrição mensal e eu li os termos que me apresentaram na compra do teste e em nenhum lugar mencionava uma subscrição. Após entrar em contacto com eles, informaram-me que no email de boas vindas que enviaram apresentava informações relativas à subscrição, pagamento e data de cobrança, o que não é verdade, envio prints do email em anexo. Após confrontados com essa informação mais do que uma vez, deixaram de me responder. Li as reviews do TrustPilot e aparentemente é uma situação recorrente. Gostaria que procedessem ao reembolso do meu dinheiro, uma vez que nunca autorizei a sua retirada.

Hi, Thank you for reaching out to Mentalabs. I completely understand your concern regarding the recent charge on your account, and I am here to help clarify the situation. When you initially signed up for our service, the subscription was set to automatically renew at the standard billing rate agreed upon at the time of your checkout. This renewal information, including the exact date and amount, was also clearly detailed in the Welcome email sent to you immediately following your initial trial purchase. Because the subscription was not canceled prior to the renewal date, the system processed the scheduled charge automatically. I realize this might not be the answer you were hoping for, but as outlined in Section 11 (Refund Policy) of our Terms and Conditions, refunds are strictly not provided for subscriptions that have renewed prior to cancellation. I also want to clarify our 14-day refund policy, as it is sometimes misunderstood. This 14-day window is strictly applicable only if no digital content has been accessed. Because our system automatically logs you in and grants full access to the dashboard, results, and assessment materials immediately upon completing the trial purchase, the statutory right to a refund is waived . Therefore, we are unable to process a refund for this current billing cycle. However, I want to make sure you do not experience any unwanted charges in the future. You can easily prevent any further renewals by canceling your subscription right now. To ensure a successful and instant cancellation, please use our automated system: Go to our Support Center ( s:support.mentalabs.org/?help=1). You do not need to log into your account; simply provide the email address associated with your subscription. Your cancellation will become effective at the end of the current billing period. You will, of course, retain full access to all your digital content and reports until that period expires. If you encounter any issues while using the Support Center, please let me know, and I will be happy to guide you. Best regards, Julia Craft, Mentalabs Support Team This email is a service from Mentalabs. Delivered by Zendesk On August 19, 2026 at 9:45:16 AM UTC, Reclamacao wrote: