Cobrança exagerada para devolução

Fiz uma compra online no dia 26, a mesma chegou e um dos artigos está pequeno. Iria prosseguir com a devolução quando me apercebo que me obrigam a pagar 7,99€ por uma guia para puder fazer a devolução. Uma vez que já paguei portes de envio de 2,99, acho completamente ridiculo ainda ter de pagar 7,99€ para devolver, neste caso estou a perder bastante dinheiro, é um valor muito exagerado.Sendo que a unica forma de devolver é ao perder 7,99€, parece um pouco um roubo, uma vez que nem fornecem qualquer outra alternativa. Se o meu artigo custasse 6€, seria obrigada a mantê-lo ou a gastar ainda mais dinheiro.

- Please type your reply above this line -[tradeinn]Help and Contact My accountDear Reclamacao,Thank you for contacting us.If your inquiry is about an order you have already placed or about a return, please log in to MY ACCOUNT, select the concerned order and click on CONTACT. Our customer service team will be delighted to answer you shortly.Yes, we do ship to your country. To do so you just need to choose as a shipping country your flag on the top left corner of our website and then place the order indicating carefully your full shipping address.Additionally, the easiest way to find out about the postage costs to your destination is by adding the items to your shopping basket and selecting your delivery country from the drop down list. Once this is done a full order with shipping breakdown will be displayed on the right-hand side.If the "add to basket" button is not available in the product page, it means that our on-line sales agreement with this brand does not include your country, therefore we cannot ship that equipment to you.Please note in some countries (outside EU), you may need to check with your local customs to see if any import duties are payable - these are your responsibility to pay directly to customs on receipt.Did we answer your question? If not, please reply this email giving us more information about your inquiry and one of our agents will contact you as soon as possible.Kind regards,Tradeinn Team - Customer ServiceOUR ONLINE STORES[scubastore] [swiminn] [waveinn] [snowinn] [trekkinn] [runnerinn] [bikeinn] [smashinn] [goalinn] [xtremeinn] [traininn] [motardinn] [dressinn] [outletinn] [Fb]YOUR MONEY BACK[Tw]SECURE PAYMENT[pint]LOWEST PRICE GUARANTEE[G+]SATISFIED OR REIMBURSEDDOWNLOAD OUR APP[APP-Iphone][APP-Android]Tradeinn Retail Services, S.L. CIF/VAT ES-B-17527524, C/ Pirineus, 9, 17460 Celrà (Girona), Spain. Tel: UK: +44 1259 404090 USA: +1 (920) 645-2505 Australia: +61 8 7111 3339 New Zealand: +64 3 668 1356 Canada: +1 (604) 229-6284 South africa: +27 87 550 4290Legal Information Terms and conditions[R5V7Q5-W99X]

My complaint is about a return. I made an online purchase on the 26th, it arrived and one of the items is small. I would proceed with the return when I realize that I have to pay € 7.99 for a possible guide to make the return. Since I already paid 2.99 shipping, I think it is completely ridiculous to still have to pay € 7.99 to return, in this case I am losing a lot of money, it is a very exaggerated value.Since the only way to return is to lose € 7.99, it seems a bit like a theft, since it does not even provide any other alternative. If my item cost 6 €, I would be obliged to personalize it or spend even more money.Desired solutionReturn for a lower amount

- Please type your reply above this line -[tradeinn]Help and Contact My accountDear Reclamacao,Thank you for contacting us.If your inquiry is about an order you have already placed or about a return, please log in to MY ACCOUNT, select the concerned order and click on CONTACT. Our customer service team will be delighted to answer you shortly.Yes, we do ship to your country. To do so you just need to choose as a shipping country your flag on the top left corner of our website and then place the order indicating carefully your full shipping address.Additionally, the easiest way to find out about the postage costs to your destination is by adding the items to your shopping basket and selecting your delivery country from the drop down list. Once this is done a full order with shipping breakdown will be displayed on the right-hand side.If the "add to basket" button is not available in the product page, it means that our on-line sales agreement with this brand does not include your country, therefore we cannot ship that equipment to you.Please note in some countries (outside EU), you may need to check with your local customs to see if any import duties are payable - these are your responsibility to pay directly to customs on receipt.Did we answer your question? If not, please reply this email giving us more information about your inquiry and one of our agents will contact you as soon as possible.Kind regards,Tradeinn Team - Customer ServiceOUR ONLINE STORES[scubastore] [swiminn] [waveinn] [snowinn] [trekkinn] [runnerinn] [bikeinn] [smashinn] [goalinn] [xtremeinn] [traininn] [motardinn] [dressinn] [outletinn] [Fb]YOUR MONEY BACK[Tw]SECURE PAYMENT[pint]LOWEST PRICE GUARANTEE[G+]SATISFIED OR REIMBURSEDDOWNLOAD OUR APP[APP-Iphone][APP-Android]Tradeinn Retail Services, S.L. CIF/VAT ES-B-17527524, C/ Pirineus, 9, 17460 Celrà (Girona), Spain. Tel: UK: +44 1259 404090 USA: +1 (920) 645-2505 Australia: +61 8 7111 3339 New Zealand: +64 3 668 1356 Canada: +1 (604) 229-6284 South africa: +27 87 550 4290Legal Information Terms and conditions[R5V7QV-QL2G]

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