Hi Andreia,
Thank you for submitting your inquiry. I'm very sorry to hear about your experience and the distress it has caused you. We strongly encourage you to file a police report and have them or your acquiring bank contact us and share the case number with our support team.
This will allow us to initiate an internal investigation and, where possible, assist in tracing the transaction. I hope things get resolved for you as soon as possible.
Best Regards,
Francine,
Nuvei Customer Experience
This e-mail message and any attachments are strictly confidential and may contain information that is exempt from disclosure under applicable law. If you are not the intended recipient, please immediately notify the sender by return e-mail and then delete the e-mail. If you are not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited.
Ce message électronique et ses annexes sont strictement confidentiels et peuvent contenir de l’information qui ne doit pas être divulguée en vertu des lois applicables. Si vous n’en êtes pas le destinataire prévu, veuillez en aviser l’expéditeur immédiatement par retour du courrier électronique et le supprimer. De plus, si vous n’êtes pas le destinataire prévu, vous êtes par la présente avisé que toute diffusion, distribution ou reproduction de cette communication est strictement interdit.
