Hi,
Thank you for your inquiry. Nuvei is a payment service provider, and we only respond to inquiries from our merchants directly. If the transaction you are disputing was sent to one of our merchants, please have your acquiring bank contact us to open an internal investigation.
I'm sorry, we cannot assist you further at the moment. I understand how frustrating the situation must be for you.
Thank you for your understanding. I wish you the best of luck in getting this matter resolved.
Best Regards,
Francine,
Nuvei Customer Experience
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