Bewere of this fraudulent company: AllYours

Reclamação

H. V.

Para: AllYours

13/08/2023

I never heard about the AllYours company, until today, when I received an email saying that I had a package delivery of one item retained in customs, for which I needed to pay 2 euros for its release.The same email asked me to insert my contacts and credit card for the respective payment.After payment, I received the notice that I had made a subscription to AllYours for 2 euros, instead of any parcel retained. which I consider an extortion and made without my agreement.2 hours later on, I received the information from my bank that another 6.95 euros were charged to my account, also from AllYours, of course, EVERYTHING WITHOUT MY CONSENT.After Googling for that company, I discovered that its contacts are:customer support is available 24/7 if you have any questions on (+44) 2843 851 532, live chat or by writing to support@allyours.vip.!

AllYours

Para: H. V.

13/08/2023

- Please type your reply above this line -Dear Reclamacao, Thank you for contacting us!We have received your request and a support representative will be reviewing your request within 12-24 hours.Thank you for your patience - We are looking forward to helping you -). Best regards, Customer Support[E0KED7-K90J6]

AllYours

Para: H. V.

13/08/2023

- Please type your reply above this line -Dear Reclamacao, Thank you for contacting us!We have received your request and a support representative will be reviewing your request within 12-24 hours.Thank you for your patience - We are looking forward to helping you -). Best regards, Customer Support[E0KED7-K90J6]

AllYours

Para: H. V.

14/08/2023

DATA NOT AVAILABLE

AllYours

Para: H. V.

14/08/2023

- Please type your reply above this line -Your request (1957799) has been updated. To add additional comments, reply to this email.----------------------------------------------Legal and Compliance, Aug 14, 2023, 19::57 GMT+2Dear all,Thank you for getting in contact with us regarding this matter that concerns the user HENRIQUE V.After having a look into the request presented by the customer, we would like to mention that our platform ´s goal is to have happy customers.We have promoted a full membership with a 3 day full access period, for the user to try out our services, the offer also provided a free 15Eur gift card that was sent to the user's registered email address to be redeemed and spent on our website.Our platform's goal is to provide the best service and experience, so I can confirm that a refund for the 6.95Eur transaction representing the instant cancellation and the 2Eur has been issued today. The refunded amounts will be returned to the initial payment method used by the customer.The membership was cancelled as requested by the customer when contacting our customer care department.In hope that the customer is pleased with the positive outcome, we remain available for any further inquiries.Best regards,Legal and Compliance[E0KED7-K90J6]

AllYours

Problema identificado:

Reclamação

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