Bespoke Suit Order Not Received

Hello, I am reaching out regarding a custom suit purchase I made in May of 2025 from European Custom Tailor (Porto, Portugal), owned by Eduardo Xavier. Since May 2025, I have attempted to contact Eduardo via WhatsApp and Instagram hundred of times (I can provide message transcripts as needed) to understand the status of my order (details below). Eduardo and his company have barely responded over these 18 months, therefore I am taking legal action. Eduardo has not provided my order, nor has provided sufficient information as to where my order is. I've attached the PDF invoice for your reference (Silver Package, 3,360 Euros - paid in full on May 25, 2025). I also have records of all tracking information for the portion of the suit order I have received, I can provide that upon request. I've reached the US Consumer protection organization and have filed a request (REQ: 204504281) on July 27, 2026. Details: In May of 2025, I traveled to Porto Portugal to attend a friends (Craig and Nina Walker's) wedding, and had received high praise from my friend Craig regarding European Custom Tailor's (Eduardo Xavier) suits. I went to European Custom Tailor (P. de Guilherme Gomes Fernandes 84, Porto Portugal), for a fitting and placed a bespoke suit order: Silver Package - 3 suits, 3pc. with two shoes, two shirts, two ties, two socks, two suspenders. Details of my order details are noted within the attached file. To date, I have only received the following: 1 Blue Suit (3 pc) Brown Loafers 1 White shirt 1 Tie I am getting married in January and will be wearing the Olive suit (have not received). For the wedding, we will be having formal photos taken during Thanksgiving (November 24th), therefore will need my order before then. Please provide me a status of when I will be receiving the remainder of my order. I'd also like to understand my legal rights and what support you can provide me to collect my suits. Overall, I am quite disappointed in this companies (European Custom Tailor - Eduardo Xavier's) process - it should not take 18+ months to receive my suits. Additionally, it has been impossible to get in touch with the shop owner (Eduardo Xavier), I would think customer service should be a priority for his business. Here is European Custom Tailor's Contact information: Owner: Eduardo Xavier Email: info@europeancustomtailor.com; eduardo@eduardoxavier.com Website: europeancustomtailor.pt; eduardoxavier.com Phone: +351 910 684 896 Instagram: @europeancustomtailor_pt; @the.european.shop Please let me know what legal action I can take within Portugal. I have already begun legal discussions within the United States. Thank you, Matthew Doyle matthew.c.doyle29@gmail.com +1 610-306-6430