Dear Sarah
Thank you for your email. We are truly sorry to learn about the discomfort and distress you experienced during your stay and sincerely regret the situation you have described.
Please be assured that the health, safety, and well-being of our guests are extremely important to us. All of our apartments are subject to regular and rigorous inspections, and a thorough inspection is carried out before each guest's check-in. Prior to your arrival, no evidence of bed bugs or any related issue was detected in the apartment.
Unfortunately, bed bugs are a widespread problem within the travel industry and can be inadvertently transported in luggage and personal belongings, particularly through airports, hotels, and other accommodation facilities. While it is often impossible to determine the origin of an infestation, we take any report of this nature very seriously. As soon as a potential issue is brought to our attention, we immediately implement the appropriate procedures, including isolating the apartment and arranging for professional inspection and treatment where necessary.
We understand the inconvenience and concern this situation has caused and sincerely regret the impact it has had on your holiday.
Also, as you already confirmed the refund of your stay was already done.
Thank you for bringing your concerns to our attention.
Yours sincerely,
Best regards,
Com os melhores cumprimentos,
Joāo Adrega
Lisbon Serviced Apartments by Numa
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Phone: (+351) 936666600
WhatsApp: (+351)923249833
Email:reservas@lisbonapartments.pt
Lisbon Serviced Apartments by Numa
On June 17, 2026 at 11:01 :AM GMT+1 wrote:
