Dear DECO,
I am filing a formal complaint against LXpod Residences regarding an unfair and unjustified deposit deduction.
CONTRACT TERMS:
According to contract clause REG XVI, heater usage is offered on a "voluntary basis" and is subject to payment of 50€ monthly if the resident chooses to use it.
The contract states: "If the host, during a visit of the room, notice such equipment..." This means heater usage can only be verified through room inspections.
MY SITUATION:
I never used an electrical heater during my 6-month stay. I deliberately avoided it to save the €50/month fee. However, LXpod deducted 264,35€ from my deposit for electricity and water consumption, claiming I used unauthorized heating.
THE PROBLEM:
1. No room inspections were conducted
2. Zero evidence - LXpod has no proof I used a heater
3. Collective punishment - The entire flat was charged equally instead of individual verification as the contract requires
4. 5-month customer neglect - LXpod has systematically ignored my complaints
TIMELINE:
- 04.03.2026: First complaint email > ignored
- 14.03.2026: Second email > ignored
- 24.03.2026: Third email with deadline > finally responded with vague "as soon as possible"
-04.04.2026: another mail > Since then: Complete silence (4+ months)
LEGAL ISSUE:
The contract explicitly states that only residents who use heaters should pay and that they find out through room visits if someone uses a heater without warning. Since no inspections happened, LXpod cannot legally charge me for heater usage.
REQUEST:
Refund of the deposit deduction for money unfairly deducted from my deposit.
I have given LXpod multiple opportunities to resolve this fairly. They chose to ignore me.
