Your request (41389299) has been updated. To add additional comments, reply to this email. MAD Elena Damianou (Ryanair) 10 de nov. de 2023, 14::46 GMT Dear Sir/Madam,We refer to your recent correspondence dated 08/10/2023, on behalf of Joao Franca.Kindly note that as per Ryanair's General Terms and Conditions of Carriage, agreed to at the time of booking, bag pooling is allowed, however the weight cannot exceed the 32kg.s:help.ryanair.com/hc/en-ie/categories/12489112419089-Bag-RulesTherefore, since the baggage exceeded the 32kg mark, they were rightfully charged the excess baggage fee, which is non-refundable.We hope the above clarifies the matter.Regards,Elena, DRegulator Admin Support Specialist Reclamacao 8 de out. de 2023, 01:03 GMT+1 EXTERNAL EMAIL:This email originated from outside of the Ryanair Group organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. E-MAIL DISCLAIMER This e-mail and any files and attachments transmitted with it are confidential and may be legally privileged. They are intended solely for the use of the intended recipient. Any views and opinions expressed are those of the individual author/sender and are not necessarily shared or endorsed by Ryanair Holdings plc or any associated or related company. In particular e-mail transmissions are not binding for the purposes of forming a contract to sell airline seats, directly or via promotions, and do not form a contractual obligation of any type. Such contracts can only be formed in writing by post or fax, duly signed by a senior company executive, subject to approval by the Board of Directors.The content of this e-mail or any file or attachment transmitted with it may have been changed or altered without the consent of the author. If you are not the intended recipient of this e-mail, you are hereby notified that any review, dissemination, disclosure, alteration, printing, circulation or transmission of, or any action taken or omitted in reliance on this e-mail or any file or attachment transmitted with it is prohibited and may be unlawful.If you have received this e-mail in error please notify Ryanair Holdings plc by contacting Ryanair Holdings plc (Company No. 249885)Ryanair DAC. (Company No. 104547). Registered in the Republic Of Ireland. Airside Business Park, Swords, Co Dublin, Ireland.trigger_logic_for_ryanairRyanair Holdings plc (Company No. 249885)Ryanair D.A.C. (Company No. 104547).Registered in the Republic of Ireland. With registered address Airside Business Park, Swords, Co. Dublin, Ireland.[GY2DE3-PKRDW]
