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Trust Pay, AS

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Reclamação

L. L.

Para: Trust Pay, AS

09/04/2025

Dear Sirs, Sirs, On April 8th, I received a message on a private messaging app from a phone number with a photo of my daughter saying that her cell phone had broken and she should save her new number. Hours later I received a message from this new number asking me to make an urgent payment. Taking care that I was doing an urgent favor for my daughter, I promptly made the payment. I realized too late that it wasn't true, but I had already paid. The entity used was this financial company and the reference was to third parties who take advantage of the good faith of others. I believe these financial companies become a means for these third parties to profit from their perfidious and bad faith methods. I believe that this company that presents its name is responsible. I filed a complaint with the PSP (NUIPC 000804/5.1 PFLRS), my bank and I will do the same near Bank of Portugal. The reference use was 47866-Trust Pay AS I hope you can back to me with some solutions once I lost a lot of money because I trust in your company. Best regards

Mensagens (1)

Trust Pay, AS

Para: L. L.

09/04/2025

Dear client, we trustthis email finds you well. Please note that we have received your request and are currently working on it. We will contact you back as soon as possible. Have anice day in the meantime. With kind regards, Dobrý deň, ďakujeme za Váš e-mail. Radi by sme Vás informovali, že Vašu požiadavku evidujeme a bude našou snahou Vám poskytnúť odpoveď v čo najkratšom čase. Ďakujeme za pochopenie a prajeme pekný deň. Spozdravom Trust Pay, a. s. T+421 2 321 68450 www­.trustpay­.eu Trust Pay, a. s., Za kasárňou 1 83103 Bratislava, Slovakia


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