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Fraud with my Credit Card - no help from Millennium BCP Bank

Não resolvida Pública

Problema identificado:

Outro

Reclamação

R. M.

Para: MILLENNIUM BCP

06/05/2023

I noticed on Nov. 22nd 2022 some fraudulent booking from the same day on the Millennium APP and I immediately called the Millennium Hotline to open a claim and to cancel the credit card. In total Euro 1950,24 were taken by bookings in France and other European Countries. I can proof, that I was during that time in Portugal. 26 times Euro 50 were booked and no automatic check was sending alarms to the bank? Whenever I want 300 Euro at the ATM from Millennium Bank, I am getting Text Message and have to put in codes etc.After my call the Bank promised to take care of the claim. After it was not solved as promised till December I call in January every week to hear always: It will take longer, call again. On Feb. 22nd 2023 I got an eMail, telling me the first time, that the booking was done via Apple Pay and that I have to cover the fraudulent bookings.I never ever had an Apple Pay account and I told the Bank that I am open to proof that with handing over my iPhone, so that they can check. The Bank told me that the case is closed and I can open a claim at the Police, which I did in the meantime, but this does not changed the position of the Bank.Please help me Thank you so much for your support!Rainer Machek


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