Encomenda não recebida / atraso excessivo - AliExpress

Your response is unacceptable and does not address the core issue. This email constitutes a formal and final escalation. 1) “In transit” for more than 3–4 months is NOT normal You repeatedly rely on the phrase “in transit” as a justification to deny a refund. A shipment with no meaningful tracking updates since October cannot reasonably be classified as “in transit”. Claiming that logistics information “may be delayed” does not justify: - 3+ months without delivery - No physical movement confirmed - No concrete proof that the package still exists or is progressing At this point, the shipment must be considered lost or abandoned. 2) Screenshots and internal contradictions You state that the screenshots “do not prove” changes to the delivery deadline. However, this does not address the more serious issue: Your own customer service agents provided information that directly contradicts your email responses. I was explicitly informed via live chat that the shipment would be considered lost and that a refund of €430.97 would be processed within 2 days. This is not a misunderstanding — it is documented inconsistency within your own support channels. I have preserved all screenshots and screen recordings. 3) Shifting responsibility is unacceptable I categorically reject your position that I must wait indefinitely or contact logistics providers. I paid AliExpress. I did not contract with the shipping company. Under basic EU consumer protection principles, the seller/platform is fully responsible for delivery or refund. Requiring the customer to wait indefinitely or to prove loss on your behalf is an unreasonable and abusive practice. 4) Waiting until February 5, 2026 is unreasonable Forcing a customer to wait over 4 months — potentially 5 months — for a product that has shown no movement since October is not acceptable by any reasonable commercial standard. I no longer need this product. The vehicle for which it was purchased has already been sold due to your delay. 5) Final notice I formally demand: - Immediate confirmation of a full refund of €430.97 - No further deadline extensions - No further automated or generic responses If this matter is not resolved immediately, I will proceed without further notice with: - A chargeback via my bank (Caixa Geral de Depósitos) - Formal complaints to DECO (Portugal) and ECC-Net - Submission of all written and recorded evidence demonstrating delays and contradictory statements from AliExpress This email will be included verbatim in those procedures. I expect a clear written confirmation of refund. Regards, Abdennassir Chenia