Hi Jose,
I'm very sorry to hear about your experience and the distress it has caused you. Please continue working with the police, as they are the right resource to assist you.
You can alsohave them, or your acquiring bank, contact us directly. This will allow us to initiate an internal investigation and, where possible, assist in tracing the transaction.
I hope things get resolved for you as soon as possible.
Best Regards,
Francine,
Nuvei Customer Experience
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