Exmos. Senhores,
(Dear Sir/Madam,
I would like to formally lodge a complaint against the car rental company Funchal Drive (Digifenomenal Unipessoal Lda), located in the Azores, Portugal.
Issue:
After renting a vehicle (Suzuki Swift, license plate BS-98-PH, Rental Agreement #40767) between 14th and 19th June 2025, I was charged a deduction from my security deposit of 410 EUR for an alleged damage (a small scratch).
I requested documentation supporting the deduction, including:
• An official repair invoice (fatura) showing actual repair costs,
• Photos of the vehicle after the repair,
• A clear description of the repair work done.
The company has explicitly stated in writing that:
• The vehicle has not yet been repaired,
• No official invoice exists,
• The charged amount was calculated internally by their system, without third-party validation,
• They refuse to provide any external proof of repair or cost estimation.
This practice seems highly questionable and could be perceived as a systematic method of charging customers for damages that have not been repaired, with no transparency or documentation.
I respectfully request the intervention of your office to investigate this case and to help secure a refund of the unjustified charge.
Attached:
• Copy of the rental agreement,
• Return vehicle condition report,
• Full e-mail correspondence with the company showing their admission regarding the lack of repair and documentation.
Thank you for your time and assistance.
)
Cumprimentos.
