After 3 emails to/from Uber:I have read the response to my elaborate email of April 8. And yes, I do have further concerns regarding this issue( extra payments for driver driving extra around) and especially the way Uber deals with it.Unfortunately I must take note of the fact that Uber missed the chance to really respond to my email and do the right thing. There seems to be a total lack of client orientation and responsiveness demonstrating that you take issues raised by clients seriously.The fact that you monitor requests for refund and find it atypical is for me totally irrelevant, but your concrete actions related to my issues raised are. Any deviations or anomalies monitored by your system do not mean that requests for refunds are just unjustified and - thus - can be automatically treated the way you did. Or lead to the automatic conclusion that there must be ‘something wrong with a customer of the customer must be dishonest’ without further investigation. Instead a customer expects a client-oriented company to really look into the matter. And yes, the number of issues I had with Uber is, unfortunately, reflective of my experience I had with the service, including the emails I received on my most recent request. Obviously Uber did not or does not want to really investigate and solely relies on the information from their monitoring system which in my case leads to the wrong conclusion: ‘client is a lier / not to be trusted, do not look into this, no refund, already passed out internal goodwill limits’. In my view it is disgusting that Uber looks upon a client in this way and treats a client accordingly. It insults me profoundly.Apparently the ‘tolerance levels’ in your monitoring system lead you - erroneously - to impose a limit to the number of refunds and - as said - the unwillingness to really look into a client issue. Euphemistically speaking, it is really disappointing to experience this kind of behaviour and lack of client responsiveness of a company like Uber. Based on my monitoring system I find it atypical (in a negative sense) when comparing it to similar companies. It is even more disappointing to read that a refund for my latest legitimate request will not be issued without providing any motivation.As a first consequence of this experience and your behaviour I can inform you that I will opt for the use of other companies when in need of taxi services around the world. I DONT RECOMMEND UBER , BE AWARE!Sincerely Naira Jorge de Witte
