Dear DECO team, please find my complaint below (in English). Thank you for your help.”
I was accepted to a program at SHG (Swiss Hospitality Group) and paid €5,080 as half of the first-year tuition fee (€9,900). Unfortunately, my student visa to Portugal was refused, so I could not attend.
I requested a refund and provided the visa refusal letter, but the institution stopped replying. Their former representative, Ms. Sofia Furtado, confirmed that management has no plan to refund the money.
I kindly ask DECO to help me contact the institution or advise me on how to recover the amount paid.
Attachments: payment receipt, admission letter, visa refusal, contract, and correspondence(passport)(the visa refusal and passport (the customer id is my passport number)cant be uploaded BCS of size I'll send it if you need it)
