I rented a car with edreams this June. The information given at the booking date was very different when I arrived at the partner station. GoldCar at Oporto Airport, Portugal. There was a difference of the costs; in particular, there was an important difference for the deposit values from booking edreams to info at Station. I claim this at the desk and with the online desk clerk of edreams. Neither helped nor wanted to help. Because the values were so different from the booking info, the plafound on my credit card wasn’t enough to pick up the car. I started to write an official claim at the station (because of the omission of information from edreams and its partner). When I saw another customer using a normal debit card to pay the deposit value that after the rental would be reinbursed. I wasn't aware of that option, and I asked to use that option. The answer at the station was, because you started to make the claim, you cannot use this option. I mentioned to the clerk that I asked him for different solutions; why didn’t he gave me this possibility (nothing came out of his mouth). I said again, "I want to use my debit card." Answer again, you cannot because you started a claim.
Edreams refuses to give me money back. Message from Customer Care Ref: 02568563, PT139697750
But besides all the misinformation, that, for me, is a very bad way to do business. The only reason I didn’t pick up the car was because of the refusal of a debit card use that effectively was possible at that specific station. I feel my rights are at risk, only because I claimed.
