Cancelaram-me os serviços e não me devolveram o dinheiro nos 30 dias de Reembolso.

Exmos. Senhores, Sou cliente desde 2023 da SurfShark VPN. No dia 03 de Novembro 2025 foi-me cobrado 89,02€ sem aviso prévio para uma renovação de 12 meses, quando a anuidade que tinham vindo a pagar era em 2023 de 50,88€ e em 2024 de 51,48€. Como não estou contente com a funcionalidade dos serviços VPN e nem com o valor cobrado, pedi reembolso e abri disputa na Paypal. A Paypal não ficou do meu lado (cliente) e a SurfShark VPN não me quer devolver os 89,02€. Para além disso bloqueou-me os serviços VPN. A razão que eles dão é que só por ter reclamado junto da Paypal e junto do apoio ao cliente deles não tenho direito ao reembolso. Isso é CENSURA. Número de caso 7015704 Solicito o reembolso da quantia de 89,02€ e apelo à minha liberdade de recusa de um serviço quando este não está de acordo com as normas europeias, expetativas e funcionalidades vendidas e publicitadas. Solicito a correção imediata da situação e reservo o direito de recorrer a todos os meios ao meu alcance para obter uma compensação pelos prejuízos sofridos. Cumprimentos.

- Please type your reply above this line - Hello, We consistently strive to improve our customer service and we'd love to hear your thoughts on it - it would be great if you could answer one simple question by clicking either link below: How would you rate the support you received? Good, I'm satisfied Bad, I'm unsatisfied Here's a reminder of what this request was about: Maisie Caldwell (Surfshark) Nov 23, 2025, 14::38 GMT+2 Hey. Thank you for reaching out to us, I hope you had a lovely week. I appreciate you bringing this to our attention. No worries, we'll contact the customer directly and make sure to handle the case on our end. If any additional assistance or information is required, please don't hesitate to let us know. 🦈 Best wishes, Maisie Caldwell Customer Success Shark Reclamacao Nov 22, 2025, 17:30 GMT+2

O apoio ao cliente da SrufShark continua a comunicar em modo fuga, dizendo que o problema é com o Paypal. O Paypal informou que o SurfShark nestes casos pode simplesmente acionar a opção de reembolso que fica resolvido. Por isso o SurfShark mantem a posição de que o cliente não é importante para eles.

- Please type your reply above this line - Hello, We consistently strive to improve our customer service and we'd love to hear your thoughts on it - it would be great if you could answer one simple question by clicking either link below: How would you rate the support you received? Good, I'm satisfied Bad, I'm unsatisfied Here's a reminder of what this request was about: Emily Johnson (Surfshark) Nov 27, 2025, 12::00 GMT+2 Salut, Merci de m'avoir contacté et j'espère que vous allez bien. Pourriez-vous nous indiquer si vous rencontrez des problèmes avec Surfshark? Je vous serais reconnaissant de bien vouloir les détailler dans votre réponse. Notre équipe vous serait très reconnaissante de nous envoyer également des captures d'écran des erreurs rencontrées. Cela me permettrait de mieux comprendre votre problème et de vous conseiller plus rapidement. Nous avons un excellent guide sur la façon de faire une capture d'écran sur la plupart des systèmes d'exploitation ici . J'espère avoir bientôt de vos nouvelles, prenez soin de vous. Hi there, Thank you for getting in touch and I hope you're doing well. Could you tell us if you are facing any issues with Surfshark - I'd be grateful if you could elaborate on them in your reply. Our team would really appreciate it if you could also send us screenshots of the errors you see. I would be able to understand your issue in more detail and advise you quickly. We have a great guide on how to do a screenshot on most of the operating systems here. I look forward to hearing from you soon, take care. Best wishes, Emily Johnson Customer Success Shark Reclamacao Nov 26, 2025, 15:30 GMT+2

My request number 7015704. A simple request from a regular client was not solve from you. No valid justification. Only took my money and tried to censored my requests.

- Please type your reply above this line - Hello, We consistently strive to improve our customer service and we'd love to hear your thoughts on it - it would be great if you could answer one simple question by clicking either link below: How would you rate the support you received? Good, I'm satisfied Bad, I'm unsatisfied Here's a reminder of what this request was about: Asher Montrose (Surfshark) Nov 30, 2025, 09::34 GMT+2 Salut, Merci de m'avoir contacté et j'espère que vous allez bien. Pourriez-vous nous indiquer si vous rencontrez des problèmes avec Surfshark? Je vous serais reconnaissant de bien vouloir les détailler dans votre réponse. Notre équipe vous serait très reconnaissante de nous envoyer également des captures d'écran des erreurs rencontrées. Cela me permettrait de mieux comprendre votre problème et de vous conseiller plus rapidement. Nous avons un excellent guide sur la façon de faire une capture d'écran sur la plupart des systèmes d'exploitation ici . J'espère avoir bientôt de vos nouvelles, prenez soin de vous. Hi there, Thank you for getting in touch and I hope you're doing well. Could you tell us if you are facing any issues with Surfshark - I'd be grateful if you could elaborate on them in your reply. Our team would really appreciate it if you could also send us screenshots of the errors you see. I would be able to understand your issue in more detail and advise you quickly. We have a great guide on how to do a screenshot on most of the operating systems here. I look forward to hearing from you soon, take care. Best wishes, Asher Montrose Customer Success Shark Reclamacao Nov 29, 2025, 15:15 GMT+2