Cancelamento de ginásio - falta de resposta por parte da entidade

[1] RECEBEU UMA RECLAMAÇÃO DE CRISTIANA C RECEBEU UMA RECLAMAÇÃO DE CRISTIANA CA plataforma Reclamar permite aos consumidores resolver conflitos deconsumo diretamente com as empresas e partilhar as suas reclamações.CRISTIANA C utilizou a nossa plataforma Reclamar para enviar umaqueixa à sua empresa.A reclamação é da inteira responsabilidade do autor.COMO ENTRAR EM CONTACTO COM O CONSUMIDOR?Basta responder diretamente a este e-mail.Se quiser responder através de um e-mail novo, para garantir que aresposta é entregue corretamente deverá incorporar a referênciainfra no corpo da mensagem:@@REF_ID@54d43e9bc064a28344@REF_ID@@A sua resposta poderá ser tornada pública pelo utilizador queescreveu a reclamação. Não divulgue dados pessoais do consumidor,seus ou de terceiros na sua resposta. Se interagir com o consumidorfora da plataforma Reclamar, a sua reputação poderá ser afetada,pois a queixa continuará aberta e/ou sem resposta.ATENÇÃO * A DECO PROteste não está a mediar este caso, nem se comprometecom o conteúdo da reclamação, que é da responsabilidade do/aautor/a. Este poderá mudar a visibilidade da reclamação de públicapara privada, e vice-versa, sempre que quiser. * A reclamação é pública e está visível na plataforma Reclamarpara todos os consumidores.Dúvidas sobre a nossa Plataforma? [2] RECLAMAÇÃO: NOME DO CLIENTE CRISTIANA COSTA NÚMERO DE IDENTIFICAÇÃO FISCAL (NIF) 242289150 CASO Nº: 11675877 NATUREZA DO PROBLEMA Problemas de pagamento DESCRIÇÃO Exmos. Senhores,Eu requeri ao cancelamento do meu contrato com o ginásio. Este tem deser requerido 1 mês antes e tem de ser pago uma taxa. Assim sendo,desloquei-me até ao ginásio para saber como poderia proceder, ao queme disseram que teria de mandar um e-mail com o motivo. Assim o fizdia 31 de outubro de 2024, ao qual obtive resposta ainda no mesmo dia,a dizer que teria de pagar os 9€ de cancelamento e enviar ocomprovativo e que ainda teria de pagar a adesão do mês de Novembro(que por sua vez é de débito direto) e caso esse valor não fossedebitado até dia 2 de Novembro o contrato manter-se-ia ativo.Dia 2 de Novembro mandei o comprovativo da transferência dos 9€ eentretanto reparei que o valor da adesão mensal não tinha sidodebitado da minha conta. Pensei que tivessem tido algum problema e queem breve iriam realizar o débito direto.Dias se foram passando e não haviam feito o débito direto, entãodirigi-me novamente ao ginásio para falar sobre o que se estava apassar e também sobre um problema que me deparei nas faturas. Qualera esse problema? A falta de contribuinte, sabendo que foi algo eupedi desde o primeiro dia em que me inscrevi, ou seja o ginásiofazia-me 2 débitos diretos no mesmo dia, um de 35€ que nãocolocavam o meu contribuinte e outro de 4,95€ que já colocavam omeu contribuinte, ou seja eu andei naquele ginásio durante 14 meses ebasicamente só tenho 59,40€ declarados com o meu NIF.Então reportei isto e o problema da falta do débito ao colaboradorque lá estava no dia e o mesmo disse-me que ia falar com o seusuperior e que iriam entrar em contacto comigo. Até agora aguardo queentrem em contacto comigo, coisa que não fizeram, bem como nãoresponderam ao meu e-mail do comprovativo de cancelamento. Entãodecidi mandar mais um e-mail bastante descontente no dia 11/12/2024 (oqual recebi um e-mail automático de como foi recebido) e ainda nãome responderam.Gostava de resolver esta situação o quanto antes, porque era daresponsabilidade do ginásio ter realizado o débito direto logo nodia 2 de Novembro de 2024 e recuso-me a continuar com o contrato ativopor falta de ética do ginásio, bem como pagar mais um mês que seja,sem ser o mês de Novembro, que estava acordado.Em anexo, deixo então todos os e-mails que abordei acima econsequentemente os e-mails de resposta automática, que comprovam queos mesmos foram recebidos.Cumprimentos. Anexos * Captura de ecrã 2024-12-13 161224.png [3] * Captura de ecrã 2024-12-13 161104.png [4] * Captura de ecrã 2024-12-13 161211.png [5] * Captura de ecrã 2024-12-13 161150.png [6] * Captura de ecrã 2024-12-13 161234.png [7] * Comprovativo Enviar Nacional 02-11-2024 17_26_16.pdf [8] * Captura de ecrã 2024-12-13 161136.png [9]trackingId:__START_HIP_IDENTIFIER__@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@__END_HIP_IDENTIFIER__Cumprimentos, TERMOS E CONDIÇÕES [10] POLÍTICA DE PRIVACIDADE [11]Links:------[1] . 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