1.Dear Valued Customer
Thank you for choosing our store and placing your trust in us! We are truly sorry to learn that your shopping experience has not met your expectations. To address your concerns appropriately, we offer the following solutions:
1. Worry-Free After-Sales Service: We commit to prioritizing your order inquiry and covering any associated after-sales costs;
2. Processing Timeframe: Upon submission of your application, we will complete the review within 7-15 working days and notify you of the results via email. Please keep an eye on notifications from [email address];
3. Information Submission: To expedite the process, please assist us by providing the following information to [customer service email]:
Order number: [Your order number]
Name and contact details of the recipient
Clear photographs of the current state of the goods (including packaging and details of the issue)
Photograph of the shipping label
Should you have any questions during the process, please feel free to contact us via email at any time. Your satisfaction is the driving force behind our continuous improvement. We sincerely apologize once again for any inconvenience caused!
Sincerely,
Customer Service Center
