back

Burla | entidade 50410

Em curso Pública

Problema identificado:

Outro

Reclamação

V. C.

Para: Safecharge Limited

01/10/2025

Exmos. Senhores, No dia 30-09-2025, entre as 14 e as 15 horas fui burlado tendo por origem mensagens do telemóvel, com usurpação de identidade (fazerem-se passar pela minha filha usando o nome dela e fotografia dela), +351 966 427 441, sendo usada para o efeito a entidade 50410 processada por Safecharge Limited (SAS APOSTAS SOCIAIS, SAFECHARGE LIMITED). O valor em causa é de 1549,00 euros; a referência gerada para o pagamento foi: 653 874 944. Essa referência foi identificada na PSP resultante da minha queixa crime. Solicito que a vossa empresa colabore de modo a fornecer informação que permita o rastreamento do valor e identificação dos autores da burla. Peço ainda o cancelamento desse pagamento com o devido estorno para a conta de origem. Solicito a vossa resposta escrita e meios de contacto telefónico ou e-mail. Cumprimentos. ____________________________________ Dear Sirs, On September 30, 2025, between 2:00 PM and 3:00 PM, I was scammed using mobile phone messages, impersonating my daughter using her name and photo. The number +351 966 427 441 was used for this purpose. The entity 50410, processed by Safecharge Limited (SAS APOSTAS SOCIAIS, SAFECHARGE LIMITED), was used for this purpose. The amount in question is €1,549.00; the reference number generated for the payment was: 653 874 944. This reference number was identified by the PSP (Public Security Police) following my criminal complaint. I request that your company cooperate by providing information that will allow the amount to be traced and the perpetrators of the scam identified. I also request that this payment be canceled with a corresponding refund to the original account. I request your response in writing and provide contact information by phone or email. Compliments.

Mensagens (1)

Safecharge Limited

Para: V. C.

01/10/2025

Hi Vasco, Thank you for submitting your inquiry. I'm very sorry to hear about your experience and the distress it has caused you. We strongly encourage you to file a police report and have them or your acquiring bank contact us and share the case number with our support team. This will allow us to initiate an internal investigation and, where possible, assist in tracing the transaction. I hope things get resolved for you as soon as possible. Best Regards, Francine, Nuvei Customer Experience This e-mail message and any attachments are strictly confidential and may contain information that is exempt from disclosure under applicable law. If you are not the intended recipient, please immediately notify the sender by return e-mail and then delete the e-mail. If you are not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. Ce message électronique et ses annexes sont strictement confidentiels et peuvent contenir de l’information qui ne doit pas être divulguée en vertu des lois applicables. Si vous n’en êtes pas le destinataire prévu, veuillez en aviser l’expéditeur immédiatement par retour du courrier électronique et le supprimer. De plus, si vous n’êtes pas le destinataire prévu, vous êtes par la présente avisé que toute diffusion, distribution ou reproduction de cette communication est strictement interdit.


Precisa de ajuda?

Pode falar com um jurista. Para obter ajuda personalizada, contacte o serviço de informação

Contacte-nos

Os nossos juristas estão disponíveis nos dias úteis, das 9h às 18h.