Dear Deco Proteste Team,
I wish to lodge a formal complaint against FNAC for their unacceptable handling of a recent online purchase.
Approximately one month ago, I made a purchase on FNAC’s website. After three weeks with no delivery, I contacted FNAC to report the issue. FNAC gave their dropshipping partner two days to respond—the seller eventually apologised, and FNAC promptly closed my case, promising either a refund or a digital voucher.
I refused the voucher and requested that the refund be made directly to my bank account. As of 6 October 2025, I have still not received any refund. Despite repeated follow-ups, FNAC has failed to take accountability or deliver the level of service one expects from a major retailer.
To illustrate the contrast, I recently made a similar purchase through Worten, and my order arrived within five days—proof that efficient, customer-focused service is entirely possible.
I request that Deco Proteste investigate this matter, publish my experience to alert other consumers, and hold FNAC accountable for their poor after-sales service and failure to honour their refund commitment.
Kind regards,
[Your Full Name]
[Your Contact Information]
