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Timea. A. (CS Global)
Jul 5, 2025, 15::01 GMT+2
Your reference:
Dear Madam/Sir,
firstly, please accept our sincere apologies for the unintended delay in coming back to you.
In response to the above-referenced claim, please be informed that we were unable to locate the reservation in question with the information provided.
In order to assist further (if still required) please provide:
Customer email address used to make reservations
Bank statement reflecting the disputed charge including:- the originally charged amount (before conversion);
- the first 6 digits and the last 4 digits of the credit card number if it is a credit card payment;
- the account name/number/address for alternative payment methods;
- the merchant reference, [it looks like xxxxx (hotel id) - xxxxxxxxx (alphanumeric)];
- ARN of the transaction or Transaction Id (for Paypal)
Please respond to the current message for future correspondence on this file.
We hope and trust to have informed you sufficiently.
With kind regards,
Timea A.
CS Senior Relations Specialist
Booking.com Customer Service Center (Netherlands) B.V.
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