Dear DECO PROTESTE,
I am escalating my unresolved complaint against MEO (Altice Portugal) to your organization due to their persistent failure to address my demands, as detailed in my ANACOM complaint (Ref: 3-873545070183) and their inadequate response dated May 26, 2025. MEO’s deceptive practices, including a three-week internet connection delay, coercive upselling, billing misconduct, unfulfilled cancellation requests, and harassing dropped calls, have caused me €5,000 in business losses as a YouTube content creator and cryptocurrency trader. I seek your urgent intervention to compel MEO’s compliance, secure consumer protections, and investigate their unfair practices.
Summary of Issues
Since April 30, 2025, MEO failed to transfer my €31.49/month internet service (Account: 1704514005, Request: 20251285984) to my new address in Santana, despite an existing fiber connection. Their staff coerced me into a three-service package, falsely claiming a €200 fee for internet-only service. Multiple cancellation attempts (e.g., May 19, 2025, with Isa, recorded) were ignored, with MEO falsely claiming no record. They reassigned my fiber port, causing a 5+ week delay, continued automatic billing for May 2025 despite non-delivery, and demanded a €2 fee to contact their billing department. MEO’s aggressive upselling, nine recorded false promises, extortionate cancellation fees, and harassing dropped calls (momentary rings and disconnections) further demonstrate bad faith. Their use of a no-reply email (meo.gsc@meo.pt) obstructs resolution.
Refutation of MEO’s Response
MEO’s May 26, 2025, response dismisses my cancellation requests, ignores their service delay, rejects my €5,000 loss claim as “alleged,” and fails to address their billing misconduct, false promises, or dropped calls. Their demand that I use their paid line (16200) or send ID copies is unreasonable, as their service is non-functional at my Santana address, and my prepaid cell service incurs costs. My written requests to ANACOM are sufficient for cancellation under Article 432 of the Civil Code.
Compensation Claim
MEO’s failure to provide internet from April 30 to May 21, 2025, prevented me from producing YouTube content (€3,000 loss) and trading cryptocurrencies during a bull market (€2,000 loss). These losses stem from MEO’s contractual breach (Article 798, Civil Code) and fraudulent misrepresentations (Article 253), entitling me to €5,000 under Article 496.
Legal Grounds
MEO’s actions violate:
Article 798, Civil Code: Breach of contract due to service delay.
Article 253, Civil Code: Fraudulent misrepresentations via false promises.
Law No. 24/96; EU Directive 2005/29/EC: Unfair practices (upselling, misleading cancellation, dropped calls).
Article 15, Law No. 24/96; EU Directive 93/13/EEC: Unenforceable cancellation fees.
Decree-Law No. 156/2005: Failure to address complaints per ANACOM standards.
Demands
Immediate Contract Cancellation: Cancel all contracts and requests (Account: 1704514005, Request: 20251285984) without fees, as my written requests are sufficient.
Refund: Full refund of May or any future 2025 charges, automatically debited despite non-delivery, plus note of credit (10608232931).
Compensation: €5,000 for YouTube and cryptocurrency trading losses.
Cease Dropped Calls: Stop all harassing calls.
Investigation: Examine MEO’s deceptive practices, including upselling, false promises, extortionate fees, and no-reply communications.
I will not contact MEO’s 16200 line or visit a store per their suggestions. MEO holds recorded calls (e.g., May 16 with Lilia, May 19 with Isa) confirming their misrepresentations, which can be verified or provided in court for verification. I have escalated this to ANACOM and now seek DECO PROTESTE’s support to hold MEO accountable and protect other consumers from similar practices.
