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We would like to clarify the following points:
1. At no point during her stay did the guest contact us in advance to request or inquire about specific internet speed requirements.
2. Multiple speed tests were conducted, both by us and by the guest, confirming a s connection speed of *54 Mbps*, which is sui for regular remote work.
3. We contacted other guests who were using the same wifi, and all confirmed that the internet connection was reliable and satisfactory.
4. The property is spacious, and we provide a large living room with a dedicated , which is conducive to remote work. Despite suggesting this as an alternative workspace, the guest did not respond to our proposal.
We would also like to emphasize that while we ensure the internet connection is reliable for general use, we cannot be held responsible for any network outages, technical difficulties, or the suitability of the connection for specific individual needs. Factors affecting internet performance can sometimes be beyond our control, but real 54 Mbps is generally sufficient for working on a computer, depending on the type of tasks you perform. It’s not the first time that we refund our guests for any trouble, but in this situation the guest didn’t try to make an agreement. We were informed that the guest left, despite the internet was working. Our understanding was that we couldn’t be responsible for any specific task that that guest needed to perform, as he never reached us before requesting that. We have a strong internet quality and speed (as per that speed test provided but us and also by the guest himself).
The guest immediately informed that she would go through
Booking.com and also raise an official complaint.
We are a family business and we understood that this was a retaliate comment as we didn’t agreed with the guest.
Thank you
No dia 17/12/2024, às 23:45, escreveu:
