Envio de Dron para garantia foi perdido

Comprei um Dron em 13/10/2022. Passado algum tempo (após 30 dias) começou a dar um problema com a lente da câmara, ao voar embacia-a com a humidade. Consultei a loja e eles disseram-me que devia contactar a marca. Quando contacto a marca, pedem-me uma fotografia para verificar a falha e depois enviam-me um e-mail com um guia de transporte e alguns passos para lhes enviar o item, processam como me indicam para o enviar em 04/01/23. A guia de remessa foi CTT FA223303760PT e após alguns dias foi entregue no destino indicado na guia de remessa Edf Ctt Expresso - Marl 0076988DE DJI Europe B.V São João do Tojal 2664-500. Supostamente diz que entregue à DHL, eu chamo DHL e eles não têm nada. Contacto o DJI e eles dizem-me que não receberam nada e que tenho de esperar, os dias passam e a única coisa que me respondem é que tenho de esperar porque eles estão a investigar e já passaram 3 semanas e ninguém sabe onde está o meu Dron. Tenho todos os e-mails onde me pediram a factura, a prova de entrega aos CTT, a descrição do que foi enviado e dados pessoais, enviei-lhes também VÍDEOS do equipamento enviado aos CTT como prova, uma vez que mencionavam a confirmação e verificação no caso do estafa. Dizem-me que têm de esperar pela resposta do transportador, será isso da minha responsabilidade? após quase 1 mês? Aviso-os que me enviarão um novo e que resolverão o seu problema e mesmo que pareça que eu devolverei o deles, se necessário. Mas o meu equipamento era perfeito, apenas com problemas de humidade. E é de notar que se trata de um defeito de fabrico desse modelo de drone (Mini 3 pro) Há muitos clientes insatisfeitos com este produto e que fazem a mesma afirmação, o problema é que perderam o meu e eu ainda não tenho uma solução. Mas não sei como queixar-me ao DJI, pois não é uma empresa portuguesa. Eles têm uma filial oficial no centro comercial Colombo, mas como não fiz lá compras, não me queixei a eles. colombo@djiportugal.pt 212 493 450931 403 160Repito: tenho todos os e-mails de resposta que os homens me enviam apenas indicando que tenho de esperar e que não me dão uma solução. Já me pediram os documentos necessários e até os dados pessoais para o processo de compensação como deveria ser, mas não o fizeram. Ofereceram-me apenas um miserável vale de 60 euros pelo inconveniente.Recebi e-mails de todos os agentes: Clemente, Jess, Mugu, Ruben, Zack, Clark. Mas sem resposta, sem solução. Já passaram 22 dias desde que enviei o zangão e eles não sabem onde está. Devem envolver os: CTT FA223303760PT DHL 00340435012540004058 Nota: Eles só falam Ingles, os email são em ingles.+31 20 654 5202 - inglés+49 (0) 9771 - 906 990 - Alemaoinform@dji.com. Tel: +86 (0)755 26656677

Your request（4814988）has been updated, please reply the email below.----------------------------------------------Joven, Feb 1, 2023, 15::09 GMT+8Dear Customer,Thank you for contacting DJI Technical Support.Regarding your inquiry, we will forward your request to the designated department that deals with issues as such for further assistance. They will surely handle your concerns accordingly.Thank you for choosing DJI products.Best Regards,JovenDJI Technical SupportOnline Service: Click Here (Mon-Sun 00:00-24:00)Website: s:www.dji.com/support----------------------------------------------Reclamacao, Jan 26, 2023, 19:12 GMT+8This email and any attachments thereto may contain private, confidential, and privileged material for the sole use of the intended recipient. Any review, copying, or distribution of this email (or any attachments thereto) by others is strictly prohibited. If you are not the intended recipient, please contact the sender immediately and permanently delete the original and any copies of this email and any attachments thereto.此电子邮件及附件所包含内容具有机密性，且仅限于接收人使用。未经允许，禁止第三人阅读、复制或传播该电子邮件中的任何信息。如果您不属于以上电子邮件的目标接收者，请您立即通知发送人并删除原电子邮件及其相关的附件。--------------------------------This email is a service from DJI Support.[7G7LR4-5X9M8]

Your request（4814988）has been updated, please reply the email below.----------------------------------------------Ruben, Feb 2, 2023, 05::00 GMT+8Dear Reclamar,Greeting from DJI Technical Support!Hope this email finds you well.You are using our English customer service. We are using Google Translate to understand your inquiry. May I confirm that you mean as below **"The complaint is the authorship and responsibility of your customer, having been sent by him/her to your services through our Reclamar platform. This platform allows consumers to resolve consumer disputes directly with companies and share information with other consumers.****Note: DECO PROTESTE is not mediating the case, nor is it committed to the content of the complaint, which is the responsibility of the author.****- The complaint is public and visible on our website for all consumers.****The author can change the visibility of the complaint from public to private, and vice versa, whenever they want.****Next steps****Simply reply to the email received, without changing the subject: CPTPT01708478-17.****Attention: the response can be made public by the user who wrote the complaint. Therefore, do not disclose personal data of the consumer, yours or third parties in your response."**?If yes, the answer to your question is as follows:_PORTUGESE_**'Estamos cientes do caso do cliente e da reclamação que foi feita em sua plataforma Reclamar. Agradecemos por nos informar sobre esta reclamação e lamentamos a conveniencia causada, mas não se preocupe, estamos aqui para resolver isso.****Com relação à reclamação, permita-nos algum tempo para verificar com a equipe relevante as informações e soluções adequadas. Entraremos em contato com voce assim que recebermos uma atualização. Sua gentil compreensão neste assunto é muito apreciada.'**_ENGLISH_**'We are aware of the customer's case and complain that has been made in your Reclamar platform. We appreciate for letting us know regards this complain and we are sorry for convenience caused but no worries, we are here to sort this out.'¯****With regard to the complain, kindly allow us some time to check further with the relevant team for proper insights and solutions. We will get back to you as soon as we receive an update. Your kind understanding in this matter are greatly appreciated.'**Note: If there is any misunderstanding caused by Google Translate, please feel free to let us know, and we will try our best to provide a correct solution. Thank you for your understanding.Should you need further inquiries or concerns, please let us know. We are here to help!Thanks for contacting DJI technical support! Take care and have a great day!Best Regards,RubenDJI Technical SupportPhone call service (Mon-Fri 9:00AM - 5::00PM (UTC+1))English Call Service: +44 2076603037+31 20 654 5202 ((Mon-Sun 9:00AM - 5::00PM (UTC+1)))German Call Service：+49 (0) 9771 - 906990 (Mon-Fri 8:00AM - 5::00PM (UTC+1))YouTube: s.dji.com/DJI-Tutorials----------------------------------------------Joven, Feb 1, 2023, 15:09 GMT+8Dear Customer,Thank you for contacting DJI Technical Support.Regarding your inquiry, we will forward your request to the designated department that deals with issues as such for further assistance. They will surely handle your concerns accordingly.Thank you for choosing DJI products.Best Regards,JovenDJI Technical SupportOnline Service: Click Here (Mon-Sun 00:00-24:00)Website: s:www.dji.com/support----------------------------------------------Reclamacao, Jan 26, 2023, 19:12 GMT+8This email and any attachments thereto may contain private, confidential, and privileged material for the sole use of the intended recipient. Any review, copying, or distribution of this email (or any attachments thereto) by others is strictly prohibited. If you are not the intended recipient, please contact the sender immediately and permanently delete the original and any copies of this email and any attachments thereto.此电子邮件及附件所包含内容具有机密性，且仅限于接收人使用。未经允许，禁止第三人阅读、复制或传播该电子邮件中的任何信息。如果您不属于以上电子邮件的目标接收者，请您立即通知发送人并删除原电子邮件及其相关的附件。--------------------------------This email is a service from DJI Support.[7G7LR4-5X9M8]

Your request（4814988）has been updated, please reply the email below.----------------------------------------------Raadi, Feb 4, 2023, 23::55 GMT+8Dear Reclamar,Greeting from DJI Technical Support!In regards to this issue, we are already in contact with the customer. Thank you for the information.I hope this information will be helpful in getting you in the right direction. If you run into any roadblocks along the way, please don't hesitate to reach back out to me. I want to make sure you're taken care of!Thank you for choosing DJI and have a great day.Best regards,RaadiDJI Technical SupportEnglish Call Service: +44 2076603037+31 20 654 5202 ((Mon-Sun 9:00AM - 5:00PM (UTC+1)))German Call Service：+49 (0) 9771 - 906990 (Mon-Fri 8:00AM - 5:00PM (UTC+1))YouTube: s.dji.com/DJI-TutorialsWebsite: s:www.dji.com/support----------------------------------------------Ruben, Feb 2, 2023, 05:00 GMT+8Dear Reclamar,Greeting from DJI Technical Support!Hope this email finds you well.You are using our English customer service. We are using Google Translate to understand your inquiry. May I confirm that you mean as below **"The complaint is the authorship and responsibility of your customer, having been sent by him/her to your services through our Reclamar platform. This platform allows consumers to resolve consumer disputes directly with companies and share information with other consumers.****Note: DECO PROTESTE is not mediating the case, nor is it committed to the content of the complaint, which is the responsibility of the author.****- The complaint is public and visible on our website for all consumers.****The author can change the visibility of the complaint from public to private, and vice versa, whenever they want.****Next steps****Simply reply to the email received, without changing the subject: CPTPT01708478-17.****Attention: the response can be made public by the user who wrote the complaint. Therefore, do not disclose personal data of the consumer, yours or third parties in your response."**?If yes, the answer to your question is as follows:_PORTUGESE_**'Estamos cientes do caso do cliente e da reclamação que foi feita em sua plataforma Reclamar. Agradecemos por nos informar sobre esta reclamação e lamentamos a conveniencia causada, mas não se preocupe, estamos aqui para resolver isso.****Com relação à reclamação, permita-nos algum tempo para verificar com a equipe relevante as informações e soluções adequadas. Entraremos em contato com voce assim que recebermos uma atualização. Sua gentil compreensão neste assunto é muito apreciada.'**_ENGLISH_**'We are aware of the customer's case and complain that has been made in your Reclamar platform. We appreciate for letting us know regards this complain and we are sorry for convenience caused but no worries, we are here to sort this out.'¯****With regard to the complain, kindly allow us some time to check further with the relevant team for proper insights and solutions. We will get back to you as soon as we receive an update. Your kind understanding in this matter are greatly appreciated.'**Note: If there is any misunderstanding caused by Google Translate, please feel free to let us know, and we will try our best to provide a correct solution. Thank you for your understanding.Should you need further inquiries or concerns, please let us know. We are here to help!Thanks for contacting DJI technical support! Take care and have a great day!Best Regards,RubenDJI Technical SupportPhone call service (Mon-Fri 9:00AM - 5:00PM (UTC+1))English Call Service: +44 2076603037+31 20 654 5202 ((Mon-Sun 9:00AM - 5:00PM (UTC+1)))German Call Service：+49 (0) 9771 - 906990 (Mon-Fri 8:00AM - 5:00PM (UTC+1))YouTube: s.dji.com/DJI-Tutorials----------------------------------------------Joven, Feb 1, 2023, 15:09 GMT+8Dear Customer,Thank you for contacting DJI Technical Support.Regarding your inquiry, we will forward your request to the designated department that deals with issues as such for further assistance. They will surely handle your concerns accordingly.Thank you for choosing DJI products.Best Regards,JovenDJI Technical SupportOnline Service: Click Here (Mon-Sun 00:00-24:00)Website: s:www.dji.com/support----------------------------------------------Reclamacao, Jan 26, 2023, 19:12 GMT+8This email and any attachments thereto may contain private, confidential, and privileged material for the sole use of the intended recipient. Any review, copying, or distribution of this email (or any attachments thereto) by others is strictly prohibited. If you are not the intended recipient, please contact the sender immediately and permanently delete the original and any copies of this email and any attachments thereto.此电子邮件及附件所包含内容具有机密性，且仅限于接收人使用。未经允许，禁止第三人阅读、复制或传播该电子邮件中的任何信息。如果您不属于以上电子邮件的目标接收者，请您立即通知发送人并删除原电子邮件及其相关的附件。--------------------------------This email is a service from DJI Support.[7G7LR4-5X9M8]

Depois de se queixarem e contactarem o apoio t&#233cnico in&#250meras vezes, geriram o caso e ofereceram-se para me enviar um avi&#227o novo, mas para minha surpresa enviaram-no para outro pa&#237s e voltou a perder-se. Solicite uma indemniza&#231&#227o com o envio de outro modelo de Avi&#227o, um Mavic 3 Classic e eles responderam que n&#227o &#233 poss&#237vel, s&#243 me oferecem um vale de desconto de 70€ e enviam o avi&#227o novamente. &#201 uma farsa, &#233 uma proposta inaceit&#225vel e de falta de respeito pelo consumidor, informei-os de que n&#227o quero qualquer vale de 70€ e que me reembolsam pelo valor total da fatura que paguei. Eles causaram-me danos com esta situa&#231&#227o e isso n&#227o &#233 negoci&#225vel com € 70. Caso n&#227o aceite a minha proposta, iniciarei o pedido formal de indemniza&#231&#227o, al&#233m disso, vou informar todas as minhas redes sociais sobre a minha hist&#243ria neste caso. O que perderam em dois avi&#245es encomendados e al&#233m disso n&#227o aceitar a minha proposta vai custar-lhes mais do que esperavam. Espero que esta informa&#231&#227o fique dispon&#237vel no portal para futuros casos com a DJI

Your request（4846616）has been updated, please reply the email below.----------------------------------------------Tiffany, Feb 10, 2023, 12::25 GMT+8Hi Customer,Thanks for contacting DJI Technical Support.Hope everything finds you well. I appreciate your sending us an email regarding your concern and I am here to help. Regarding your inquiry, we will forward your request to the designated department that deals with issues as such for further assistance. They will surely handle your concerns accordingly.Thanks for choosing DJI and have a nice day!Best Regards,TiffanyDJI Technical SupportOnline Service: Click Here (Mon-Sun 00:00-24:00)Website: s:www.dji.com/support----------------------------------------------Reclamacao, Feb 9, 2023, 19:41 GMT+8This email and any attachments thereto may contain private, confidential, and privileged material for the sole use of the intended recipient. Any review, copying, or distribution of this email (or any attachments thereto) by others is strictly prohibited. If you are not the intended recipient, please contact the sender immediately and permanently delete the original and any copies of this email and any attachments thereto.此电子邮件及附件所包含内容具有机密性，且仅限于接收人使用。未经允许，禁止第三人阅读、复制或传播该电子邮件中的任何信息。如果您不属于以上电子邮件的目标接收者，请您立即通知发送人并删除原电子邮件及其相关的附件。--------------------------------This email is a service from DJI Support.[KPXDGG-Y67Q6]