Dear Norwegian Customer Service,
I am writing to follow up on my compensation claim submitted on 11 October 2024 regarding the delayed flight DY1830 from Oslo to Porto. Despite my initial complaint, I have not received a response or any updates on the status of my claim. I am therefore requesting your prompt attention to this matter, as well as assistance in securing the compensation I am entitled to under EU Regulation 261/2004.
Flight Details:
-Date of Flight: 11 October 2024
-Flight Number: DY1830
-Route: Oslo (OSL) to Porto (OPO)
-Scheduled Arrival Time: 18:25
-Actual Arrival Time: 21:56
As the delay exceeded three hours, I am eligible for compensation of 400€ according to EU Regulation 261/2004. Furthermore, I incurred an additional expense of 93 NOK for food during the delay, and I am requesting reimbursement for this amount, which is in line with the regulation s right to care provisions.
Summary of Claims:
1. Compensation for Delay: 400€
2. Reimbursement for Food Expenses: 93 NOK
I have attached my boarding pass, the receipt for food expenses, and confirmation of my initial complaint. I would appreciate your immediate attention and response to avoid any further escalation.
Thank you for your assistance.
