Problem with fuel quality

On Monday, September 18, 2023, at approximately 4:40 pm, I filled my vehicle's tank withGasolina Simples 95 at the CEPSA fuel station located at A23, LANÇO KM 18.5, TEIXOSO ALQUERIA, 6230-022 FUNDAO.Unfortunately, after driving for approximately three hours, my car experienced a critical engine fault,which necessitated my calling for assistance from the ACP tow vehicle to transport my car to a repair workshop.Subsequent diagnostics at the workshop revealed that the engine problem was directly related to the fuelI had obtained from your station. Fuel samples were collected by the workshop and are available for analysis.As a result of this incident, I have incurred the following direct expenses:1. Car repair costs 825.10EUR (please find attached the invoice from the workshop).2. Approximately 50 liters of fuel purchased at your fuel station.3. Taxi expenses totaling approximately 50 EUR. There were five individuals in the vehicle at the time,including myself, my wife, my stepdaughter, as well as two lawyers from Estoril.Additionally, I have also suffered indirect losses, which amount to approximately 200 EUR due to thenecessity of renting a car for approximately ten days during the repair period.I kindly request that you indicate your willingness and preferred method for settling the aforementioned expenses.Your prompt attention to this matter would be greatly appreciated.All attempts to contact CEPSA directly failed. They kept silence at all timesThank you for your assistance.

Exmo. Senhor Stanislav Redka,No seguimento da reclamação que nos enviou, informamos que estamos a analisar o teor da mesma.Neste sentido solicitamos que nos envie o relatório de diagnóstico e ordem de trabalhos que lhe terão sido enviados pela oficina, bem como a fatura do abastecimento, de forma que os nossos técnicos possam avaliar os mesmos no âmbito da ocorrencia de avaria e reclamação que nos apresenta.Cumprimentos,António Guapo CostaAdministração ComercialT +351 217 217664E 28264CONFIDENCIALIDAD Y PROTECCIÓN DE DATOSEste correo electrónico, así como cualquiera de sus anexos, contiene información estrictamente confidencial protegida por el ordenamiento jurídico. Su contenido es para uso exclusivo de sus destinatarios, por lo que queda prohibida la divulgación, copia o utilización de dicha información por terceros. Si usted lo recibiera por error, por favor, le rogamos se ponga en contacto con su remitente y destruya el mensaje con todas sus copias.Le informamos que sus datos personales son tratados por la entidad de Cepsa con quien mantiene relación, en calidad de Responsable del Tratamiento, con la finalidad de gestionar la relación y atender la comunicación entablada. Puede ejercitar, en la medida en que resulten de aplicación, los derechos de acceso, rectificación, oposición, supresión, portabilidad y limitación del tratamiento, así como a retirar su consentimiento en caso de que lo hubiese otorgado en derechos.arco@cepsa.com. Para conocer la política de privacidad y el listado de entidades de Cepsa puede consultar nuestra página web o contactar al DPO de Cepsa endpo@cepsa.com.CONFIDENTIALITY AND DATA PROTECTIONThis e-mail, as well as any of its attachments, contains strictly confidential information protected by law. Its content is for the exclusive use of its addressees, and the disclosure, copying or use of such information by third parties is prohibited. If you received this e-mail in error, please contact the sender and destroy the message and all copies.Your personal data are processed by the Cepsa entity with which you have a relationship, in its capacity as Data Controller, in order to manage the relationship and related communication. You may exercise, to the extent applicable, your rights of access, rectification, opposition, deletion, portability and limitation of processing, and may withdraw your consent if you have given it, atderechos.arco@cepsa.com. To see the privacy policy and the list of Cepsa entities please visit our website or contact Cepsa's DPO atdpo@cepsa.com.CONFIDENTIALITÉ ET PROTECTION DES DONNÉESCet e-mail, ainsi que toutes ses pièces jointes, contient des informations strictement confidentielles et protégées par la loi. Son contenu est destiné à l'usage exclusif de ses destinataires, et toute divulgation, copie ou utilisation de ces informations par des tiers est interdite. Si vous avez reçu cet e-mail par erreur, veuillez contacter l'expéditeur et détruire le message et toutes les copies.Nous vous informons que vos données personnelles sont traitées par l'entité de Cepsa avec laquelle vous etes en relation, en sa qualité de contrôleur des données, dans le but de gérer la relation et de s'occuper de la communication établie. Vous pouvez exercer, dans la mesure où ils sont applicables, les droits d'accès, de rectification, d'opposition, de suppression, de portabilité et de limitation du traitement, ainsi que le droit de retirer votre consentement dans le cas où vous l'auriez donné à l'adresse derechos.arco@cepsa.com. Pour consulter la politique de confidentialité et la liste des entités de Cepsa, vous pouvez accéder à notre site web ou contacter le DPO de Cepsa à l'adressedpo@cepsa.com.

Dear Support officer, Please see a bill from workshop attached. It clearly states the cause of engine fault. Should you need fuel samples collected by workshop - they are available.