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Application for UNICRE - DECO PROTESTE Credit Card Declined

Caso encerrado Resolvida com sucesso

Esta reclamação é pública

Reclamação

S. W.

Para: UNICRE

11/11/2020

I am a British Citizen living permanently and legally in Portugal, I recently applied for the Deco Proteste recommended Credit Card, the "Unicre - Deco Proteste no cash back" card, requesting a credit limit of €500. My application was initially accepted on condition of providing satisfactory supporting documentation. I spent considerable time and effort gathering and mailing both the requested and additional documents believing they demonstrated my favourable financial situation. Promptly I received an email rejecting my application and advising I should phone to receive clarification of why my application was not accepted. I made the call and was told there was no indicated reason for rejection to be seen. I need to know the reason because my own Portuguese Banking Branch told me that their Credit Card partner would not consider providing a Credit card to any Foreign National Living in Portugal. If this is the current National Policy I will not waste time applying to other institutions.

Solução pretendida

  • A credit card or full explanation of why I can't have one

Resposta (1)

UNICRE

Para: S. W.

26/11/2020

Exmos. Senhores. A situação em apreço foi oportunamente avaliada, tendo sido enviada resposta ao cliente. Os nossos cumprimentos. Customer Support Back-Office Claims Management T: (+351) 213 501 500 Unicre - Instituição Financeira de Crédito, S.A. Av. António Augusto Aguiar, 122 1050-019 Lisboa Portugal [rodapé_v2] [cid:image002.jpg@01D6C415.83C60B80]